Frequently Asked Questions

The Boxes

The beauty is in the mystery! Our boxes contain a curated mix of unclaimed mail, undelivered freight, and liquidation returns. This includes everything from high-end electronics and home gadgets to lifestyle accessories and "wildcard" finds.

Nope! That borders on order. We deal in chaos. You pick a size; the universe picks the contents. Total mystery.

Yes! Because we source from real unclaimed mail and liquidations, no two boxes are identical. Every order is a unique "capture" of what's currently moving through the global logistics chain.

Shipping & Tracking

Our team hand-curates and packs orders to ensure the value is there. Please allow 5–7 business days for processing before your box ships. Once it's out the door, we'll send you a tracking number so you can watch the chaos arrive.

Absolutely. We hate hidden fees as much as you do. Free standard shipping is included on every single order, regardless of the box size.

Returns & Guarantees

Due to the nature of the mystery box business and the deep discounts provided, all sales are final. The "risk" is part of the thrill! However, if an item arrives damaged or broken, please contact us within 48 hours of delivery so we can make it right.
That's the perfect opportunity to be the best gift-giver in your circle! Many of our customers use "duplicate" finds as high-value gifts for friends and family.